Effective date: August 25, 2026
Information we collect
When you request service, we may collect your name, telephone number, email address, city or postal code, service address, description of the damage and any photos or messages you choose to send. Website hosting and security systems may also record technical information such as an IP address, browser type, request time and visited page.
Why we use the information
We use this information to respond to your request, understand the damaged opening, confirm service availability, communicate about scheduling and pricing, provide the requested work, prepare records or invoices, and protect the website from misuse.
Website analytics
BoardUp uses Google Analytics 4 to understand website traffic and improve the service experience. Analytics may record information such as pages viewed, approximate location, device and browser details, traffic source, campaign identifiers, scrolling, navigation and interactions with call, text, WhatsApp, email and request-form controls. We configure our site analytics not to send the contents of form fields such as your name, phone number, email address, postal code, message or uploaded file names to Google Analytics.
For service-request attribution, the website may attach non-content analytics fields to a submitted request, such as landing page, referring domain, campaign parameters, advertising click identifiers, a Google Analytics client or session identifier and a randomly generated submission identifier. These fields help us understand which marketing sources produce service requests.
Photos sent by SMS or WhatsApp
Only send photos that are relevant to the damaged glass, window, door, storefront, frame or surrounding opening. SMS, mobile networks and WhatsApp operate under their own privacy terms. BoardUp uses the received photos to assess and respond to the service request.
Sharing and service providers
We do not sell customer information. Information may be handled by service providers used for website hosting, form delivery, email, messaging and business records, only as needed to operate those services. We may also disclose information when required by law.
Retention and safeguards
Information is kept only as long as reasonably needed for the service request, business records, accounting, dispute handling or legal requirements. We use reasonable administrative and technical safeguards appropriate to the information under our control.
Your choices
You may ask what personal information BoardUp holds about you, request a correction, or ask for deletion when retention is not required for an active job, accounting or legal purpose.
Contact
For a privacy question or request, email info@boardup.ca or call +1 (437) 755-5575.